Support Center

Currently Known Issues

  • I lost / didn't receive my licence code

    If you've deleted your licence code email or had troubles receiving it, you can recover it from our licence re...

    Sep 03, 2017 12:08PM CEST
  • Flume crashes on launch

    If you are updating from the Mac App Store, please follow our migration instructions. If you have already mi...

    Jul 29, 2017 06:33PM CEST
  • Facebook login does not work

    Update: This issue has been identified and is resolved. It will be available in an upcoming update soon. We a...

    Sep 12, 2017 03:28PM CEST
  • Unable to promote posts

    Due to recently rolled out changes by Instagram to their post promotion workflow, attempting to promote posts ...

    Aug 17, 2017 12:21AM CEST
  • I lost my Flume Pro status

    Mac App Store Please note that Flume is no longer available on the Mac App Store as of April 6th 2017. Please ...

    Jul 12, 2017 08:15PM CEST
  • Why doesn't Flume have all of Instagram's features?

    Flume is constantly being improved and developed to support Instagram's latest features and changes. The follo...

    Sep 16, 2017 02:06PM CEST
  • Flume 2.7 cannot open older drafts

    Due to some incompatible changes between Flume 2.7 and previous versions, .flume draft files created in older ...

    Jul 28, 2017 08:40AM CEST
  • Photo uploads fail to upload in Instagram Direct messages

    Please manually download the latest version from our website and overwrite your existing copy of Flume to reso...

    Jul 28, 2017 08:35AM CEST
  • Activity > Following feed issues

    Please manually download the latest version from our website and overwrite your existing copy of Flume to reso...

    Jul 28, 2017 08:36AM CEST
  • Photos receive less likes/engagement

    We have discovered that a recent change by Instagram (September 2016) is causing photo uploads to not appear i...

    Aug 15, 2017 01:49PM CEST

Contact Us

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