Support Center

How do I migrate my Mac App Store purchase?

Last Updated: Sep 17, 2017 07:43PM CEST
If you purchased Flume Pro via the Mac App Store, you can convert your purchase into a standalone licence that can be used to activate Flume Pro via our direct version. You do not need to re-purchase Flume Pro!
 



Why do I need to do this?

When you buy apps from the App Store, none of your information is ever provided to developers. We don't know your name, your email address, where you are from, how much you paid, when, whether you asked Apple for a refund, whether they issued you the refund, and so on. Everything is stored in your Apple ID, including your past purchases, and we have no access to this information. As a result, we built a simple to follow tool and process that does a few clever things to ask Apple for your purchase history (securely). However, this information and data (digital receipt) is embedded inside the App Store version of Flume's app, which is what makes this process require you to have the App Store version temporarily installed and activated.

 



Why can't I just send you a screenshot / email of my purchase?

For a few reasons: it's time-consuming to answer hundreds/thousands of emails, you would have to wait hours to days for a reply and manual verification, and for data privacy reasons. The process below allows you to migrate the licence yourself within a few minutes. Please do not send us emails of your address / payment information. The only way for us to securely and accurately verify your Flume Pro purchase, is to follow the process outline below.





What do I need to do?

1. Ensure that you still have the Mac App Store version of Flume (2.4.2) in your /Applications folder. If not, click here to find out how to re-download and restore your in-app purchase before moving to Step 2.

IMPORTANT: If Flume 2.4.2 crashes on launch, click here to follow the crash workaround below.






2. Download the latest version of Flume from our website and launch it from your Downloads folder. Do not overwrite your copy in the /Applications folder, as the migration process will ask to do this for you on first launch (Step 5). If you accidentally overwrite your App Store version with our direct version, return to Step 1.
 



3. The Flume Licence Migrator will guide you through the process of creating a licence code (if it detects you purchased Flume Pro from the Mac App Store), or alternatively, it will offer you a unique discount code to purchase Flume Pro directly. If you don't see this window, you will need to manually open it. Click here to see how to begin the Licence Migrator manually.



4. After you complete the Flume Licence Migrator process successfully, you can now click "Move to /Applications" when asked. This will move the Mac App Store version of Flume into the Trash, and move the direct version into /Applications. Flume will then relaunch itself.

5. Your new licence code will be issued via email when you completed the licence migration (if previous purchase was detected).

6. Follow the instructions inside the email to activate your new licence code.

7. If you still have your App Store version of Flume installed, make sure to delete it, otherwise you're all done! 
 



 





Notes
  • You may need to delete your App Store version (2.4.2) of Flume, as the activation link in your licence code email may actually activate a hidden feature that exists in Flume 2.4.2 (App Store). Alternatively, you can use the manual licence activation instructions.


 
 

 



I deleted / overwrote my Mac App Store version


 
 


 



I cancelled the first-launch automatic migration
If you accidentally cancelled the automatic migration on first-launch or you never saw it, you can manually launch the Licence Migrator Tool from the "PRO" menu bar item. Please visit our help documentation to learn more.



 
 


 



Crash on Launch in Flume 2.4.2

If you need to restore Flume Pro in the App Store version of Flume, but cannot due so because of a launch crash, perform the following:
 
  1. Quit Flume 2.4.2 (App Store)
  2. Open Terminal (from the Applications > Utilities folder on your Mac)
  3. Copy and paste the exact lines below and press ENTER/RETURN:

    rm -rf ~/Library/Containers/com.rafifyalda.flume-mac/Data/Library/Application\ Support/Flume/;

    rm -rf ~/Library/Containers/com.rafifyalda.flume-mac/Data/Library/Preferences/com.rafifyalda.flume-mac.plist;

     
  4. Open Flume 2.4.2 (App Store)
  5. Do not log-in again. Open Preferences > Flume Pro (via the macOS Menu Bar), and confirm your Flume Pro status is enabled. If it isn't, click "Restore Purchases" to re-enable it.
  6. Run through the migration steps above.


Important: If you use Flume in "menu bar only" mode, you will not see the Flume menu bar menu. To access Preferences, you will need to right-click the Flume menu bar icon.


 
 

 








 

Contact Us

be782a53df760cacec70265688a442df@flume.desk-mail.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete