Support Center

Photos receive less likes/engagement

Last Updated: Jun 22, 2017 05:12PM CEST
We have discovered that a recent change by Instagram (September 2016) is causing photo uploads to not appear in searches when you have either set a location, or written hashtags in the caption. Only your followers will see your tagged posts when searching for locations / hashtags, or when browsing on the Instagram website when not logged in. Users that do not follow you will not see your tagged photos when searching for locations or hashtags. Note that if you have a private profile, your tagged photos will never display for users that do not follow you and this issue only applies to public profiles. This issue does not affect uploaded videos, or photos that were uploaded using the official Instagram mobile apps and later edited to add hashtags or tagged locations via Flume.

In general, when this occurs, your account and/or device has been "shadow banned" from using hashtags / locations. It is unclear what triggers this, and whether it is actually intended. Instagram has posted an official statement that states:

"At the moment, we don't have the available resources to fix the hashtag search issue. You can continue to report this issue to our engineers as it's the best way to let them know about your Instagram experience."

We apologise for the inconvenience this is causing. No current workaround is available, and we encourage you to report this issue directly to Instagram.

Contact Us

be782a53df760cacec70265688a442df@flume.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete