Flume is no longer available on the Mac App Store as of April 6th 2017. If you purchased Flume Pro via the App Store, you must upgrade and migrate your purchase before contacting support.
More information is available here.
Due to limited resources, we are no longer able to respond to every support request. We ask kindly that you please search the Support Portal or Help Documentation before writing us.
If you cannot find an answer after searching the Support Portal, contact us via email. Please attach your log file to your support request if necessary (Where do I find Flume's log file?).