Flume Support Portal
Search for your issue and find answers quickly
Ask your question here…
Currently Known Issues
I lost my Flume Pro status
I lost / didn't receive my licence code
Flume crashes on launch
"challenge_required" error on login / upload
Facebook login does not work
Unable to promote posts
Why doesn't Flume have all of Instagram's features?
Flume 2.7 cannot open older drafts
Photos receive less likes/engagement
Unable to tag certain users
"OAuthException" when logging in with Instagram on Flume New Tab
Mac App Store Transition
Why is Flume not on the Mac App Store?
How do I migrate my Mac App Store purchase?
I receive a "Licence code is invalid or expired" error
Flume for Mac - FAQ
What is Flume for Mac?
What are the system requirements for Flume for Mac?
Is Flume available for Windows / Android / iPhone / iPad?
Is Flume for Mac free?
Does Flume for Mac support uploading?
Can I schedule uploads?
I forgot my password!
Where do I find Flume's log file?
Flume Pro - FAQ
What is Flume Pro?
How can I get Flume Pro?
Do you offer any discounts?
Can I trial Flume Pro's features?
Do I need to re-purchase Flume Pro for each Mac I own?
Why do I still see ads in my feed?
I need a receipt / invoice for my purchase
I need a VAT refund for my purchase
How can I request a refund?
General - FAQ
Who is behind Flume?
Will my Instagram account get banned if I use Flume?
How do I help translate Flume?
Flume New Tab - FAQ
What is Flume New Tab?
How do I install Flume New Tab?
How do I access Flume New Tab's options?
How do I get updates to Flume New Tab?
What are the system requirements for Flume New Tab?
Why does Flume New Tab for Chrome require access to "Read your browsing his...
How do I uninstall Flume New Tab?
How can I contact support?
Customer Service and Helpdesk Ticket Software
a minute ago
an hour ago
a day ago
Invalid characters found